Repair FAQ

Appliance Service General Questions

What are your hours of operation?

Our office is open to serve you Monday through Friday between the hours of 8:00AM to 6:00PM and Saturday between the hours of 8:00AM to 12:00 Noon.

What areas do you service?

Our areas of service? Addison, IL 60101 Alsip, IL 60803 Arlington Heights, IL 60004, 60005, 60006 Aurora, IL 60502, 60503, 60504, 60506, 60568, 60572, 60598, 60599 Barrington, IL 60010, 60011 Barrinton Hills, IL 60010, 60021, 60102 Bartlett, IL 60103, 60133 Bedford Park, IL 60455, 60458, 60499, 60501, 60638 Bellwood, IL 60104 Berkeley, IL 60163 Berwyn, IL 60402 Bolingbrook, IL 60439, 60440, 60490 Bridgeview, IL 60455 Broadview, IL 60153, 60155 Brookfield, IL 60513 Buffalo Grove, IL 60089 Burbank, IL 60459 Burr Ridge, IL 60527 Carol Stream, IL 60116, 60122, 60125, 60128, 60132, 60188, 60197, 60199 Chicago, IL 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60610, 60611, 60612, 60613, 60614, 60615, 60616, 60618, 60622, 60625, 60626, 60630, 60631, 60632, 60634, 60638, 60639, 60640, 60641, 60643, 60647, 60653, 60654, 60656, 60657, 60659, 60661, 60663, 60664, 60666, 60668, 60669, 60670, 60673, 60674, 60675, 60677, 60678, 60679, 60680, 60681, 60682, 60684, 60685, 60686, 60687, 60688, 60689, 60690, 60691, 60693, 60694, 60695, 60696, 60697, 60699, 60701, 60706, 60707, 60803, 60805 Cicero, IL 60804 Clarendon Hills, IL 60514 Country Club Hills, IL 60478 Countryside, IL 60525 Darien, IL 60561 Downers Grove, IL 60515, 60516, 60517 Elgin, IL 60120, 60121, 60123 Elmhurst, IL 60126 Eola, IL 60519 Flossmoor, IL 60422 Forest Park, IL 60130, 60398 Frankfort, IL 60423 Glen Ellyn, IL 60137, 60138 Glendale Heights, IL 60137, 60139 Hanover Park, IL 60133 Hillside, IL 60162, 60163 Hines, IL 60141 Hinsdale, IL 60521, 60522, 60523, 60570 Hodgkins, IL 60525 Hoffman Estates, IL 60010, 60067, 60173, 60179, 60192, 60194, 60195, 60196 Homer Glen, IL 60441, 60491 Hometown, IL 60456 Indian Head Park, IL 60525 Inverness, IL 60010, 60067 Joliet, IL 60431, 60432, 60433, 60434, 60435, 60436 La Grange, IL 60525 La Grange Park, IL 60526 Lake Barrington, IL 60010, 60084 Lemont, IL 60439, 60440, 60490 Lisle, IL 60532 Lockport, IL 60441, 60446, 60491 Lombard, IL 60148 Lyons, IL 60534 Markham, IL 60426, 60428 Matteson, IL 60443 Maywood, IL 60153, 60155 Mc Cook, IL 60525 Medinah, IL 60157 Midlothian, IL 60445 Mokena, IL 60448 Mount Prospect, IL 60056 Melrose Park, IL 60160, 60161, 60164, 60165 Naperville, IL 60540, 60563, 60564, 60565, 60566, 60567 New Lenox, IL 60451 North Chicago, IL 60064, 60086, 60088 North Riverside, IL 60546 Oak Brook, IL 60521, 60522, 60523, 60561, 60570 Oak Park, IL 60301, 60302, 60303, 60304 Olympia Fields, IL 60461 Orland Hills, IL 60477 Orland Park, IL 60462, 60467 Oswego, IL 60543 Palatine, IL 60038, 60055, 60067, 60074, 60078, 60094, 60095 Plainfield, IL 60544, 60585, 60586 Prospect Heights, IL 60070 River Forest, IL 60305 Riverside, IL 60546 Robbins, IL 60472 Rolling Meadows, IL 60008 Romeoville, IL 60441, 60446 Roselle, IL 60172 Schaumberg, IL 60159, 60168, 60173, 60193, 60194, 60195, 60196 South Barrington, IL 60010 Stickney, IL 60638, 60402 Stone Park, IL 60165 Streamwood, IL 60107 Summit, IL 60501 Summit Argo, IL 60501 Tinley Park, IL 60477 Villa Park, IL 60181 Warrenville, IL 60555 Wayne, IL 60184 West Chicago, IL 60185, 60186 Westchester, IL 60154 Western Springs, IL 60558 Westmont, IL 60559, 60561 Wheaton, IL 60187, 60188, 60189 Wheeling, IL 60070, 60090 Willow Springs, IL 60480 Willowbrook, IL 60527 Winfield, IL 60190 Woodridge, IL 60517, 60540

What are your charges?

Call office for pricing.

What kind of warranty do you offer?

We offer an industry leading 90 day labor and 1 year part warranty.

What brands do you service?

We service the following brands:

Admiral, Alto-Sham, Amana, Bakers Pride, Caloric, Chambers, Crown, Dacor, DCS, Electrolux, Five Star, Frigidaire, Gagganau, Garland, GE, Hotpoint, Heartland, Hobart, Imperial, Jenn-Air, Kenmore, Kitchenaid, LG, Magic Chef, Maytag, Miele, Modern Maid, Roper, South Bend, Speed Queen, Sun Ray, SubZero, Superior, Tappan, Thermadore, Traulsen, True, U-line, Universal, Viking

If you do not see your appliance listed or have additional questions, please call our office for further information.

How soon can you come out for service?

We are happy to work with your schedule to service you at your convenience.

What type of payments do you accept?

We accept the following payments: Cash, Check, MasterCard, Visa, American Express and Discover.

Washer Problems

Washer is not starting?

Please check to see the unit is plugged in. Please check to make sure the door/lid is closed properly. If the above steps do not correct the problem, please call for service.

Washer is not spinning?

Please check to see the unit is plugged in. Please check to make sure the door/lid is closed properly. If the above steps do not correct the problem, please call for service.

Washer is not draining?

Please check to see the unit is plugged in. Please check to make sure the door/lid is closed properly. If the above steps do not correct the problem, please call for service.

Washer is vibrating/noisy?

Please check to make sure the unit is properly leveled. Check to see if load is out of balance. If the above steps do not correct the problem, please call for service

Washer has unpleasant odors?

Check to make sure the unit has properly drained. Check all gaskets and seals for signs of mold. Run ‘clean’ cycle if option is available on unit. If the above steps do not correct the problem or mold is found, please call us for service.

Washer is overflowing?

Shut off unit immediately. Close water supply valves to unit. Call for service.

Washer is leaking?

Shut off unit immediately. If leaking continues, shut off water supply valves to unit. Call for service.

Dryer Problems

Dryer is not starting?

Please check to make sure the unit is plugged in properly. Check to see if door is closed correctly. If the above steps do not correct the problem, please call for service.

Dryer is not heating?

Please check to make sure dryer is not on ‘air fluff’ cycle. Check to see if dryer vent is obstructed. If the above steps do not correct the problem, please call for service.

Dryer is taking too long to dry clothes?

Please make sure the proper temperature setting has been selected. Please check that lint screen is clean. Check to see if dryer vent is obstructed. If the above steps do not correct the problem, please call for service.

Dryer is noisy?

Check to make sure there are no loose objects in drum. For example: pocket change or kids toys. If the above step does not correct the problem, please call us for service.

Refrigerators

Refrigerator is leaking?

Water leaking from a refrigerator can cause serious damage to flooring. Please shut water to the unit off (if possible), and call for service.

Refrigerator is making noise?

Please check to make sure the unit has been cleaning per manufacturer’s recommendation. If the above step does not correct the problem, please call for service.

Unit is hot between the doors?

Please check to make sure the unit has been cleaning per manufacturer’s recommendation. If the above step does not correct the problem, please call for service.

How often should the unit be cleaned?

Please follow the manufacturer’s recommendation for cleaning your unit, however certain household factors such as having pets may require more frequent cleanings. If you do not feel comfortable cleaning your unit, please give us a call we will be happy to help.

How often should I change my water filter?

Please follow manufacturer’s recommendation’s as to how frequently you should change your water filter. If you do not feel comfortable changing your water filter, please give us a call, we will be happy to help.

My refrigerator is flashing ‘service/clean condenser’?

A unit flashing ‘service/clean condenser’ requires immediate attention. Ignoring this error code can lead to serious long-term damage. Please call to have our refrigerator specialists diagnose and correct the problem.

Ovens & Ranges

Oven/Range is not cooking properly?

Make sure oven is preheated properly. Check to make sure temperature is set properly according to recipe. If the above steps do not correct the problem, please call for service.

Gas odor coming from oven?

Any gas odor is a sign of trouble, please call for service immediately.

Oven is taking too long to preheat?

Most ovens take at least 15 minutes to preheat. If the unit is not preheating properly, it is almost always a mechanical failure. Please call for service.

Oven has no display?

Please check circuit breaker to the unit. Check to make sure the unit is plugged in properly. If the above steps do not correct the problem, please call for service.

Surface burners will not light?

Make sure all burner rings and caps are on properly. Make sure the burner knob is set to ‘ignite’ when trying to start the burner. If the above steps do not correct the problem, please call for service.

Garbage Disposals

Important safety notice:

Important Garbage disposals can be very dangerous and should only be repaired by a trained professional. Never stick your hand into a garbage disposal.

Garbage disposal has unpleasant odors?

There are garbage disposal odor removing products available to the public. Please call our office for recommendations.

Dishwashers

Dishwasher is not cleaning dishes?

Check to make sure you are using the correct soap per manufacturer’s recommendations. Use jet dry if applicable. Make sure there are no dishes blocking the dispenser from opening. Make sure no dishes are blocking the spray arm(s). If the above steps do not correct the problem, please call for service.

Dishwasher will not start?

Make sure the door is properly closed. If unit has a touch pad hit cancel twice, select a cycle and hit ‘start’. Make the dishwasher is not on a ‘time delay’ setting. If the above steps do not correct the problem, please call for service.

Dishwasher will not drain?

A dishwasher that is not draining is almost always a mechanical failure, please call for

Dishwasher is not filling with water?

Check for loose items (such as silverware) on the floor of the dishwasher, blocking the float switch. If the above step does not correct the problem, please call for service.

Unit has unpleasant odors?

Premium Appliance Repair recommends the product ‘Dishwasher Magic’. You can call our office with any additional questions pertaining to cleaning your dishwasher.

 

Member of:

Five Star Company

Appliance Repair Naperville is rated 5 out of 5 star rating by having more than 126 satisfied customers in Naperville and surrounding areas!

Appliance Repair Naperville | (630) 219-1555 | we repair fridge, stove, washer, dryer, garbage disposal, When your appliance is in need of service or repair, Appliance Repair Naperville is here to help you. Our trained engineers and technicians are located right in your Naperville, IL neighborhood and they’ll come to your home to complete the service or repair.